Information for Families
People Who Can Help
Children Services (formerly Social Services, Children & Families)
Children's Services Referral Team
Tel: 01793 466903 Mon – Thurs 8.30am – 4.30pm and Fridays 8.30am – 4.00pm
Emergency Duty Service
Tel: 01793 436699 Out of office hours
Police Child Protection Unit
Tel: 01793 507910 Mon – Fri 8.00am – 8.00pm and Sat/Sun 8.00am – 4.00pm
Police
Tel: 0845 408 7000 (switchboard)
Police Domestic Violence Liaison Officers
Tel: 01793 507801
Swindon Women’s Refuge
Tel: 01793 536447 (24 hour helpline)
Family Information Service (Swindon)
Tel: (01793) 445500
or e-mail or in person at Swindon Direct.
Homestart Swindon
Tel: (01793) 613886
Home-Start works with families who are experiencing difficulties or suffering stress and who have at least one child under five years of age.
Relate (Swindon)
Tel: 01242 523215 (for local appointments)
Relate is the UK’s largest provider of relationship counselling and sex therapy.
www.relate.org.uk
Samaritans
Tel: 08457 909090 (24 hour helpline)
www.samaritans.org.uk
NSPCC (Child Protection Helpline)
Tel: 0808 800 5000 (Helpline)
Expert advice from NSPCC advisers, who are all trained child protection officers.
www.nspcc.org.uk/helpline
Kidscape
Tel: 08451 205 204 (Helpline)
For parents, guardians or concerned relatives and friends of bullied children.
www.kidscape.org.uk
Family Rights Group
Tel: 0800 731 1696 (Freephone advice line, open: Mon to Fri: 10am-12pm and 1.30pm-3.30pm)
The Family Rights Group provides independent advice, information and advocacy to families involved with social services about the care and protection of their children in England and in Wales.
www.frg.org.uk
National Domestic Violence Helpline (Women’s Aid)
Tel: 0808 2000 247
Women’s Aid is the national charity working to end domestic violence against women and children.
www.womensaid.org.uk
Al-Anon
Tel: 020 7403 0888 (Helpline, open 10am - 10pm, 365 days a year)
l-Anon offers understanding and support for families and friends of problem drinkers, whether the alcoholic is still drinking or not.
www.al-anonuk.org.uk
National Drugs Helpline (also called Talk to Frank)
Tel: 0800 77 66 00 (24 hour helpline)
The National Drugs Helpline is a 24-hour, seven-days a week, free and confidential telephone service that offers advice and information for those who are concerned, or have questions, about drugs. Callers might be drug users, recovering or past users, friends, family, colleagues or contacts of drug users.
www.talktofrank.com
Missing Persons Helpline
Tel: 0500 700 700(24 hour helpline)
NHS Smoking Helpline
Tel: 0800 169 0169 (Helpline)
NHS Direct (24 hours)
Tel: 0845 4647
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